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Responsible Gaming

Gaming should always be fun and within your means. LuckyNo is committed to keeping play safe, fair, and enjoyable.

Set a budget

Decide how much you can comfortably afford to lose before you play — and stick to it.

Never chase losses

If you lose, accept it. Trying to win back losses usually leads to bigger losses.

Take regular breaks

Step away often. Gaming should be one of many things you enjoy, not the only one.

Play with a clear mind

Avoid playing when stressed, upset, or under the influence — decisions suffer.

Signs gaming may be a problem

  • Spending more time or money than you intended.
  • Borrowing money or selling things to play.
  • Playing to escape stress, boredom, or low mood.
  • Lying to family or friends about how much you play.
  • Feeling anxious, irritable, or guilty about your gaming.
  • Neglecting work, studies, or relationships because of play.

Tools to help you stay in control

Take a break: Contact our support team to pause your account for a set period. During this time you won't be able to deposit or play.

Self-exclusion: If you need a longer break, we can permanently close your account on request. Any withdrawable balance will be returned to you.

Spend awareness: Your wallet and transaction history are always visible so you can track exactly what you've deposited and played.

Where to get help

If you or someone you know is struggling with gaming, support is available. You're not alone, and reaching out is a sign of strength.

Befrienders Kenya: +254 722 178 177
Our support team: support@luckybox.co.ke

You must be 18 or older to play. Gaming is entertainment, not a source of income.