Legal

Privacy Policy

Last updated: August 2026

Your privacy matters to us. This policy explains what information LuckyNo collects, why we collect it, how we protect it, and the choices you have. We handle personal data in line with Kenya's Data Protection Act, 2019.

1. Information We Collect

  • Account details: your name, username, email address and phone number.
  • Transaction data: deposits, entries, winnings and withdrawals.
  • Technical data: device type, browser, IP address and usage activity.
  • Communications: messages you send to our support team.

2. How We Use Your Information

  • To create and manage your account and verify your identity and age.
  • To process deposits, place entries, run draws and pay out winnings.
  • To detect and prevent fraud, abuse and money laundering.
  • To provide support and respond to your enquiries.
  • To improve the Platform and, where you have opted in, send you updates.

3. Legal Basis

  • Performance of our contract with you (operating your account and the games).
  • Compliance with legal and regulatory obligations.
  • Our legitimate interest in keeping the Platform secure and fair.
  • Your consent, where required (for example, marketing messages).

4. Sharing Your Information

  • Payment partners (such as MPESA/Safaricom) to process transactions.
  • Service providers who help us run the Platform under strict confidentiality.
  • Regulators or law enforcement where we are legally required to do so.
  • We never sell your personal data to third parties.

5. Data Security

  • Passwords are stored using strong one-way hashing — never in plain text.
  • Sensitive traffic is protected in transit using encryption.
  • Access to personal data is limited to staff who need it to do their job.

6. Your Rights

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal retention requirements.
  • Object to or withdraw consent for marketing at any time.

7. Data Retention

  • We keep your data for as long as your account is active and as required by law (including anti-money-laundering and tax rules) after closure.

8. Contact Us

For privacy questions or to exercise your rights, contact us at support@luckybox.co.ke or +254 758256440.